Guarantees All goods are guaranteed for at least one year, longer if stated.
In the unlikely event of problems within the guarantee period we will repair the
damaged item, if possible, or replace it if repair is not possible.
This is subject only to the damage to the goods not being caused by misuse.
We will supply goods that meet your consumer rights. If you have any concerns that
we have not met our legal obligations please contact us.
Goods may be returned within fourteen days, in good condition, in the original packaging
for a full refund. The buyer is responsible for the return charges unless the goods
Orders and Payment
All prices shown in our catalogue are VAT inclusive.
Goods will be invoiced on delivery.
Payment can be accepted by PayPal, Credit Card, Debit Card, Cheque or Bankers Order.
ANY PROBLEMS OR QUERIES RELATING TO THE DELIVERY/INVOICE MUST BE NOTIFIED TO SCRAPPY
CAT CRAFTS WITHIN 5 WORKING DAYS.
Carriage to overseas customers charged at cost, please place your order and we will
email the cost of postage, which you can pay for by clicking on this link.
Terms of Trade
Reservation of Title
All goods remain the property of Scrappy Cat Crafts Ltd until full payment is received.
We will only use the information that we collect about customers and visitors to
the site lawfully (in accordance with the Data Protection Act 1998).
You may ask to see what information we hold about you and your business at any time.
You can make your request by e-mail, telephone, fax or letter whereupon we will promptly
provide the information to you.
We do not sell, trade or rent customers' contact information to any third party for
commercial or non commercial use.
We will not 'spam' you with e-mails about our products unless you specifically ask
to be included on our mailing list for news and updates to our catalogue. You may
ask to be removed from this list at any time.
'Cookies' are not used on this site.
If you have any queries about this policy or the security of our site please e-mail
Cancellation & Returns Policy
Please contact us before sending items back for whatever reason. Unless damage in
transit has been noted to the carrier on delivery, or within twenty four hours to
ourselves, goods must be returned unused in the original packaging and in good saleable
condition at the customer’s expense, within fourteen days of receipt.
We operate a contract cancellation/goods return policy as provided for under "The
Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Customers are notified by email on dispatch of goods. Claims for non receipt must
be made within fourteen days of that invoice.
Overseas Orders Please email firstname.lastname@example.org for the amount of extra postage, we will send you a Paypal Invoice Then place your order and pay for it as normal. Our couriers prefer to have a telephone number in case there are problems.
Orders less than £100 will automatically be charged £3.50 post & packing to UK mainland.
Orders will usually be dispatched within twenty four hours of receipt. Small items by second class post and larger items by 2-3 day carrier. If you want any special delivery arrangements please ring 01485 298495 To discuss your needs.
UNWANTED GOODS IN THEIR ORIGINAL CONDITION AND PACKAGING CAN BE RETURNED WITHIN FOURTEEN DAYS OF INVOICE DATE. IF GOODS ARE FAULTY IN ANY WAY PLEASE CONTACT US ON 01485 298495 To discuss your problem, and make arrangements.